Thank you for choosing KissanStore. We are committed to ensuring your satisfaction with our products. This Return Policy outlines the terms and conditions for returns, addressing various scenarios to make the process clear and straightforward.

Return Eligibility

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Returns are accepted within [insert number] days from the date of purchase.

Return Process
  1. Contact Us: If your product is defective, damaged, incorrect, or incomplete at the time of delivery, please contact us within the applicable return window by calling [number]. Provide your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Once your return request is received, we will review it and provide you with instructions on how to return the item. Please note that some products may have specific conditions for returns.
  3. Packaging: Securely package the item(s) in the original packaging, including all accessories and documentation.
  4. Shipping: Ship the item(s) to the address provided in the return instructions. You are responsible for the cost of return shipping unless the return is due to our error.
  5. Onsite Return: If you wish you can also return the items at our physical store located at Qillah Sattar Shah on Lahore-Shekhupura Road.
Refund Process

Upon receiving and inspecting the returned item(s), we will notify you of the approval or rejection of your refund. If approved, the refund will be processed on the preferred payment method within [insert number] business days.

Non-Returnable Items

Certain items are non-returnable, including:

  • Perishable goods
  • Fertilizers and pesticides (if correct at the time of delivery)
Return Criteria for Specific Products:
  • Seeds or Hybrid Seeds: For issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable).
Please Note:
  • Before purchasing a product, carefully read the criteria and delivery charges. If you are satisfied, proceed with the purchase; otherwise, refrain from buying.
  • This policy does not apply to “Overseas Products.”
Valid Reasons to Return an Item:
  1. Delivered product is damaged (physically destroyed or broken) / defective (dead on arrival).
  2. Delivered product is incorrect (presentation different on the website) / incomplete (missing parts).
Need help?

For any questions or clarifications regarding our Return Policy, please contact us at: